WHAT IS IVR? 

This is a technology which allows incoming callers to navigate a phone system before talking to a human operator.

WELCOME MESSAGE

How IVR (Interactive Voice Response) Works

Through our  Robo Dialler we leverage the power of IVR to provide users with valuable information and alerts, for instance if there is a disease outbreak, users can receive the alert via a call from the Robo dialer and they will be provided with the option for voice prompts for more information, similar to USSD.

Users can receive valuable information, messages and content across a variety of themes and
topics. Not only can Robo dialer solution be used for internet access for the underserved, it can also be used for research purposes to harness insights that can improve service provision to the under-served communities.

Alternatively, users can also call mpotsa on 16118 and follow IVR prompts for a menu of topics covering a variety of information.

Information provided via the Robo dialler and includes:

*Job Opportunities   *Health Tips   *Legal Tips   *Agriculture information  *Weather emergency alerts

SAMPLE IVR AUDIOS 

JOBS

 Listen for available jobs

TENDERS

 Listen for available tenders

EVENTS

 Listen for upcoming events

LANGUAGE

 Listen for language translations

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